Step 1: Send us an email to support_sa@SBJ66.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

Change e-mail address

• Username
• Full name
• Date of birth
• Phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account
• Cause of change
• Old email address
• New email address

Change phone number

• Username
• Full name
• Date of birth
• Email address
• Last Deposit Amount
• Last Withdrawal Amount
• Current account
• Cause of change
• Old number
• New number

Both changes

• Username
• Full name
• Date of birth
• Email address
• Amount of last deposit
• Amount of last withdrawal
• Current account
• Cause of change
• Old email address
• New email address
• Old number
• New number

Note: To update your email address, please send a request from your current registered email, including the new email address you wish to use (ensure it hasn’t been registered with SBJ66 previously).

Step 2: Contact our 24/7 customer support team to request a change.

Step 3: A phone call verification will be conducted as part of the process. Please confirm your contact number and suggest a convenient time for the verification call in your request.

Step 4: Once the document review and phone call verification are complete, you will receive a notification at your new email address if the change is approved. Please wait for this confirmation.

Note: Account information can only be updated a maximum of three times. Certain personal details, including username, full name, date of birth, and cardholder information, are not changeable to maintain account security. Please ensure your account details are always up-to-date.