Frequently Asked Questions
Here are some common questions and answers about SBJ66. If you cannot find your question in the
list below, please contact our customer support.
Why am I not receiving password reset emails?
If you’re not receiving the password reset email, here are a few possible reasons:
- Ensure your mailbox isn’t full, which might prevent new emails from arriving.
- Check if the email ended up in your [Spam/Junk] folder.
- Temporary network delays can sometimes cause a delay in email delivery.
- Double-check that the email address linked to your account is correct.
If you still don’t receive the email, please contact our 24/7 customer support team for further assistance.