Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?

Frequently Asked Questions

Here are some common questions and answers about SBJ66. If you cannot find your question in the

list below, please contact our customer support.

This issue may occur due to restrictions or processing delays on the bank’s side, as per local banking rules. Here’s why it might happen:

1. Bank Limitations:
- Banks may impose limits on transactions, and during processing, the withdrawal request may show as “success” in our system but remain pending on the bank’s side due to these restrictions or high transaction volumes.
2. Reversal Process:
- In some cases, the reseller’s bank may deduct the amount but fail to clear it on the recipient’s side. These transactions may be reversed back to us after 3–5 banking days, depending on the bank.
3. What You Can Do:
- If your funds are not credited within 5 working days, feel free to contact our 24/7 Live Chat Support.
- Provide your bank account statement in PDF format for faster resolution.

Rest assured, we are actively following up with the bank and resellers to ensure the issue is resolved promptly.