If your account has been locked following several unsuccessful login attempts, follow these steps to reset your password:

1. Select “Reset Password”: Click on the ‘Reset Password’ option displayed on your screen.
2. Choose Your Reset Method:
   • Email Reset: Enter your username and the verified email associated with your SBJ66 account, then click “Reset Password.” A temporary password will be sent to your email. Be sure to check your spam/junk folder if you don’t see it in your inbox.
   • SMS Reset: Provide your username and verified phone number. Once submitted, you’ll receive a text with a temporary password.
3. Log In with the New Password: Use the temporary password to log in, and update it to your preferred password by following the on-screen prompts. Enter the temporary password first, then set and confirm your new password.

Important Notes:

• A 72-hour waiting period applies after three SMS reset requests.
• Log in within 15 minutes of receiving the temporary password to prevent expiration.
• Email and SMS reset methods can be used independently; if one fails, try the other.
• For additional assistance, contact our 24/7 support team, who can help verify and reset your password manually if needed.