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Frequently Asked Questions

Here are some common questions and answers about SBJ66. If you cannot find your question in the

list below, please contact our customer support.

What happens if I disconnect from the internet while placing my bets?

If your bets are successfully placed, they will remain active even if you lose internet connection. Once reconnected, you can check event outcomes on the Results page and view your bet status in My Account (for Exchange Betting) or Statements ( for Sportsbook Betting).

If a bet fails to place due to connection loss, your balance will not be affected. After reconnecting, simply log back in to continue without any deductions. If you’re unsure whether a bet was placed successfully, review your betting activity My Account or Statements to confirm and stay updated on your betting history. This ensures transparency and keeps you informed about your bets.